The Renters' Rights Act takes effect May 1st. Is your agency ready?

May 1st changes everything for your agency.

More tenant queries. More compliance. More calls you can't answer. LetDesk is an AI employee that picks up every time – on your existing number, 24/7, from your first week.

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verified AI Employee for UK Letting Agents
85% of missed calls are never returned BT Business, 2023
5-10 calls missed per agency/week ARLA Propertymark
£40k maximum penalty for non-compliance Renters' Rights Act 2025
£119m missed revenue across sector annually Kerfuffle / The Negotiator
The situation

It was already hard. May 1st makes it harder.

Landlords are leaving

The Renters' Rights Act is pushing landlords to sell. Your managed portfolio is shrinking before the legislation even lands. Agencies that can't show efficiency right now will lose more.

Calls you can't answer

You're missing 5 to 10 calls a week. 85% of those callers never hear back. Those aren't just lost enquiries — they're tenants left without answers and reviews you'd rather not read.

Your team is running on empty

60% of letting agents report burnout. The compliance burden under the new act — longer notice periods, abolition of Section 21, new grounds requirements — will land directly on your front-line staff.

Penalties with teeth

Non-compliance carries penalties of up to £40,000. That's not a warning letter. That's a business-level risk. You need watertight processes, documented, every time.

What we do

An AI employee, not a chatbot.

LetDesk puts a trained AI employee on your existing phone number. It answers calls around the clock, handles the work your team doesn't have time for, and updates your systems automatically.

Chatbots follow scripts and hit dead ends. LetDesk understands context, books viewings into your real calendar, logs outcomes in your CRM, and knows when a call needs a human. It doesn't pretend to be one. It just does the work one would.

Three steps. No disruption.

The usual objection to anything like this is setup complexity. Here's what actually happens.

01

We connect to your number

Takes 1 day. No hardware changes. Your existing line stays active.

02

We train it on your agency

2-5 days. We sync your CRM, procedures, and local property portfolio data.

03

It goes live

Day 6. You get the dashboard and start seeing every call handled in real-time.

Less than a part-time hire.

Standard

Single Branch

£495 /month per branch That's roughly £16/day for a 24/7 employee
  • check_circle 24/7 Professional Handling
  • check_circle Full CRM Integration
  • check_circle Viewing & Booking Sync
  • check_circle Compliance Document Handling
  • check_circle Personalised HeyGen video confirmations
  • check_circle Live dashboard & call analytics
  • check_circle Dedicated onboarding in your first week

30-day pilot, cancel any time.

Start your pilot

Pilot results across the South East.

"We were missing calls every day and didn't have the numbers to prove it until LetDesk showed us the dashboard. Now every one gets answered."

Branch Manager Residential letting agency, 320 managed units, Kent

"My team went from firefighting tenant calls to actually managing properties. The compliance logging alone is worth the cost."

Operations Director Multi-branch agency, Surrey
100% of inbound calls answered
3.2 hrs saved per branch/day
6 days from signing to live
Free Resource

Renters' Rights Act: The Letting Agent's Checklist

A plain-English breakdown of what changes on May 1st and the 12 compliance steps every agency needs before the deadline.

  • — Section 21 abolition: what replaces it
  • — New notice periods and grounds at a glance
  • — The documentation trail that protects you
  • — Penalty tiers and enforcement powers

Let's talk.

Book a 20-minute demo to see how LetDesk handles your live calls.

Book a 20-minute demo